If your TrafficID pixel isn’t connecting or functioning as expected, there could be various reasons behind the issue.

This guide will help you troubleshoot common causes to ensure your pixel is set up correctly and operational.

Verify Pixel Placement

 Ensure the pixel code is correctly added to the header of your website. If you’re using WordPress or a similar platform:

• Confirm that the pixel is inserted in the header section of your theme.
• Check the page source (Ctrl+U or right-click > "View Page Source") to see if the pixel code is visible.

 Sometimes, changes made to your website may not reflect immediately due to caching.

• Clear the cache for your site, including any caching plugins, server-side cache, or browser cache.
• After clearing the cache, refresh the page and recheck the page source to verify the pixel’s presence.
  

 If you’re using a child theme in WordPress:

• The child theme might be overriding the header of the main theme.
• In this case, updates made to the main theme's header won’t reflect. Verify that the pixel is added to the child theme's header if applicable.
  

 If the pixel isn’t visible in the page source, it doesn’t necessarily mean it’s inactive.

• Open your browser’s developer tools (F12 or right-click > "Inspect").
• Navigate to the Network tab and reload the page.
• Look for requests related to the pixel. If you see these requests, the pixel is active and working as intended, even if it doesn’t appear in the page source.
  

 If none of the above resolves the issue:

• Double-check that the pixel code is correct and hasn’t been altered.
• Contact your developer or theme provider to ensure compatibility with your setup.